This is a nice hotel in a great location…close to Paddington Station. The customer service was outstanding with a special thanks to Ana at the front desk. She is top shelf! She greeted us each morning and assisted us with any questions we had. She was warm, helpful and very professional!
Hotel Indigo London Paddington
Location, comfort and service
4.5 of 5 stars review on TrustYou Survey - 12 Oct 2026
From assistance getting heavy bags in the door through to check out and luggage storage on the last day, it couldn't have been better from the staff. The location, right beside Paddington Station is perfect, especially if you are going to and/or from Heathrow airport with lots of luggage. Little Venice is just around the corner, plenty of food options at your doorstep and within easy walking too. It was a good base for a number of things we were doing. The glazing on our room was really good, didn't notice any of the hustle and bustle of the very busy train station which we could look down into the big entrance and see the concourse when the curtains were open. Will happily stay again. Abdul who was on the door when we arrived was extremely welcoming and helpful.
Mercure London Paddington Hotel
Friendly helpful staff
10 of 10 stars review on IHG.Merlin - 12 Oct 2026
The location, friendly helpful staff, modern rooms , rainfall shower. Complimentary soft drinks and milk in bottles. Iron and ironing board. Very quiet room, could not hear any outside noise.
Hotel Indigo London Paddington
A good choice for a few days in London, especially if travelling via Paddington station.
9 of 10 stars review on Booking.com - 11 Oct 2026
This hotel is in a great location for travel via Paddington station and is walking distance to Hyde Park, Kensington Gardens, and the canals behind Paddington station. I think it is good value for London. My room was as described on the website: very comfortable, clean, well designed with a surprising amount of storage space, and an attractive and practical ensuite. The reception team members were all welcoming, pleasant and helpful, and I was grateful to receive a complimentary breakfast on my first day, in addition to the items in the mini bar. I was also able to store my luggage at the hotel for a few hours prior to check in and after check out, which was very convenient.
Mercure London Hyde Park Hotel
Weekend Stay
5 of 5 stars review on TripAdvisor - 10 Oct 2026
From the moment we arrived we were greeted very warmly and all staff were very kind which can be a hard to find in London. Room was a good size and very well sound proofed as we were on a busy main road with no issues. Breakfast was in Bella Italia which again was great and hot with drink amenity being taken in the partner Mercure hotel (little unusual set up but not problems) Overall happy with everything my only gripe is the rooms are led down by the low quality of toilet paper - like we used to have in school so maybe a supply issue ?
Hotel Indigo London Paddington
Excellent stay with great location and fantastic reception staff (Ayesha and Abdul)!
9 of 10 stars review on Booking.com - 6 Oct 2026
Location was fantastic as it is right next to Paddington station so I could just roll my luggage out of the train and to the hotel directly. Going to the airport by Heathrow Express only takes 15mins. In addition, the staff Ayesha and Abdul provided very good service in answering my questions and helped with my room upgrade. Very thankful to them!
Mercure London Paddington Hotel
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